This article explains how to reset your Site Manager password. Site Manager now handles password recovery by email, so you can reset your own password from the login screen without contacting us.
Two kinds of Site Manager account
Site Manager has two kinds of account:
- The Administrator Account can sign in with its username or its email address. We now encourage signing in with the email address, though your username will always keep working.
- User Accounts sign in with an email address.
Every account now needs an email address on file, including the Administrator Account. That email is what lets you reset your own password, so the requirement is what makes the self-service recovery below possible.
Resetting your password
The steps are the same for the Administrator Account and for User Accounts:
- Go to your Site Manager login page at https://yourdomain.com/admin (replace yourdomain.com with your own web address).
- Click Reset Password.
- Enter the email address on your account and click Reset Password.
- Check your email and click the link we send you.
- Enter your new password twice to confirm it, and save.
Then return to the login page and sign in with your new password. A User Account signs in with its email address, and the Administrator Account can sign in with either its email address or its username.
If your Administrator Account does not have an email yet
Because an email address is now required, an administrator who does not have one on file will be taken to their account settings and shown a notice the next time they sign in. Add an email address there, and from then on you can sign in with that email and reset your password yourself using the steps above.
If you are unable to sign in at all to add the email, please open a support ticket and we will help you.
Forgotten username, or need more help
If you have forgotten the username for the Administrator Account, remember that you can also sign in with the email address on the account, so a forgotten username need not lock you out. If you run into any other trouble, please open a support ticket and we will sort it out with you: