Knowledgebase

 Managing Email

Overview The Site Manager provides complete email management for your domain, including...

 Configuring an Email Form

Email forms allow visitors to contact your organization directly from a page on your website. The...

 About MailChannels Email Delivery (Included with All OWS Hosting Plans)

Effective email delivery is essential for parishes, nonprofits, and ministries. To ensure your...

 Access email on the web

You can view your email online by going to:https://yourdomain.org/webmail Be sure to log in with...

 Allow HTML in Mailing List messages

HTML is typically stripped out of messages went through the mailing list by default to prevent...

 Backing Up and Transferring Email When Moving to Orthodox Web Solutions

When your website and email services are moved from an old server to Orthodox Web Solutions...

 Cannot send mail marked as spam

Why Legitimate Emails Sometimes Get Marked as Spam Occasionally, legitimate emails may be...

 Check Your Email Delivery and Spam Score

If you're having trouble with emails not reaching people, or you want to make sure your messages...

 Configuring Mailchimp DNS Records

To properly send emails through Mailchimp, certain DNS records must be added to your domain....

 Copying IMAP messages

The following are instructions for copying saved email from the old server to the new server:1)...

 Default Email Address

The Default Email Address setting controls what happens when your domain receives email sent to...

 Disable monthly reminders for mailing lists

To disable monthly membership reminders for a mailing list, log in to the Site Manager and then:...

 Downloading email

You can create any email address that you would like right in the Site Manager under “Email” →...

 Email Delivery

The Delivery Status tool provides real-time visibility into outbound email activity. It allows...

 Email Form sent to multiple recipients

The contact form can be sent to multiple recipients by setting up an email forwarder that...

 Email Health

The Email Health tool analyzes key components required for reliable email delivery. It reviews...

 Fixing Messages That Arrive as Attachments in Mailman Mailing Lists

Overview Some email clients (Gmail, Outlook, iPhone Mail) send forwarded messages in a format...

 How to Add Your Google Workspace DKIM Record (google._domainkey)

For customers using Google Workspace / Gmail To improve email deliverability and prevent DMARC...

 How to Move Your Existing Email to Orthodox Web Solutions (DIY Method)

If you are comfortable using an email program such as Outlook, Apple Mail, or Thunderbird, you...

 How to Send Full Email Headers to Support

Email headers help us trace where a message came from and why it was delivered, delayed, or...

 Importing addresses into a mailing list

1. Go to "Email" -> "Mailing Lists", then "edit" your existing mailing list or create a new...

 Mail sent is going to spam

Email providers (Gmail, Yahoo, AOL, etc.) each have their own algorithms for detecting spam, some...

 Mailing List Deliverability Checklist (OWS Managed Servers)

For parishes and organizations using OWS mailing lists OWS servers are configured to handle SPF,...

 Mailing List Unsubscribe Links

To add a one-click unsubscribe link to the footer of messages sent to the mailing list: Log in...

 Mailing list templates

The mailing list will accept HTML email, unless it is configured not to. You can create your own...

 Mailman Best Practices for Churches

Guidelines for reliable parish email communication Mailing lists are essential for parish life....

 Managing Auto-responders

Email auto-responders automatically send a reply when an email is received. They are commonly...

 Managing Email Accounts

Email accounts allow you to send and receive messages using your domain name (for example,...

 Managing Forwarders

Email forwarders allow you to automatically redirect messages sent to one email address to...

 Managing a Mailing List

Mailing lists allow your parish or organization to communicate easily with groups of people. They...

 Reducing Mailing List Moderator Approval Requests

There are four main places in Mailman configuration for a list that can cause incoming messages...

 Reducing spam from the email form

The Site Manager has two ways to block spam that may come in through the email form. 1) Blocking...

 Setting up an email address

You can create any email address that you would like right in the Site Manager under "Email"...

 Spam Protection

Spam Protection helps filter unwanted email messages before they reach your inbox. The system...

 System Emails

The System Emails tool displays automated emails sent by your website. This includes messages...

 Tips for Better Email Deliverability on Mailing Lists

Email providers like Gmail, Yahoo, and Outlook use increasingly strict filtering to block...

 Trusted Senders in Gmail

How to Stop Gmail from Sending Legitimate Emails to Spam Sometimes Gmail mistakenly places...

 Trusted Senders in Outlook

Here are step-by-step instructions to help make sure legitimate emails don’t keep getting...

 Undeliverable address have been unsubscribed

Why do I suddenly see a large number of bounces on my Mailman list? Due to a quirk in the way...

 Viewing mailing list members

You may see the members of your mailing list under "Email" -> "Mailing Lists" -> "edit" for...

 Why Email Forwarding to Gmail Is Unreliable (and What to Do Instead)

Summary Email addresses that forward mail directly to Gmail (for example, info@yourdomain.org →...